FAQ

FAQ

Where did Local Pickup go as a shipping option?
Do not worry, we still offer local pickup for free, you will just need to select a shipping option at checkout but then use code LOCALPICKUP to have that cost waived

Where did the fur i love go?
We frequently sell out of our furs and have also reduced our inventory to only furs we are completely in love and are obsessed with, so if we were just in "like" with a fur we took it down! Always reach out to us if you can't find something you have had previously and we will be able to let you know if something is completely sold out or if we just have it put aside

What is with the new snap?
We made the decision to change our snaps (for the last time!) to a new and super secure closure!  We truly believe you will love the new snap as much as we do

How do I get a customer loyalty account?
Please click on the Rewards button on the bottom left of your screen, it is amazing how quickly the rewards add up and the more you share with your friends the more points you accumulate!

How do I get a wholesale discount?
We already offer an incredibly low price for our poms but when you place large purchases ($100+) you can get even more discounts, click Wholesale Codes on the left hand menu to find out more!

How do you make the poms?
Every pom pom is cut, sewn and assembled by hand in our home studio from metres upon metres of faux fur.  Handmade will also mean no two items will appear exactly the same as fur variations will occur.  

How do I attach the pom pom?
Each of our poms come with a snap attached.  We sew half the snap to the pom and the other half needs to be pulled off the snap and sewn to your item.  Please see our page Tutorial in the left hand menu for a step by step photo story of how to attach.  We can create snapless poms, just let us know in the special instructions at check out.

Where do you find your furs?
Everywhere!  We are always on the hunt for new quality faux furs, we buy from a small local shop (#supportlocal) and we also import from Europe, finding a great faux fur supplier is hard so we are always trying out new companies, we especially love to find small family owned companies like ours!  

What do you fill the pom poms with?
We use an fibre filler that is both light and fluffy (we really like this word).  Our thread is upholstery quality to prevent any breakage and result in the strongest hold.  

What kind of furs do you use?
We prefer long pile faux animal fur as it creates the fluffiest pom pom.  We also look for a specific thickness of fur as it will always translate into the best looking pom pom.  It's best to mention that quality faux furs are the key to our pom poms and a lesson we have learned over the years.   

How do you ship?
We ship world wide and also offer local pick up in Brantford, Ontario.  Please see our page Shipping for details on timelines and cost.

How do I take care of my Pom Poms?
If your pom pom gets dirty, handwash in cold water and air dry. Washing machines will result in a very "different" looking pom and we don't recommend!

How do I return a product?
We do not take returns at Peony Lane Poms, but if a pom pom is defective in any way, please contact us immediately at peonylanepoms@gmail.com and we will do our best to rectify the situation to your satisfaction.  Customer service is of our utmost concern.

© 2018 Peony Lane Poms ALL RIGHTS RESERVED